SAP Digital for Customer Engagement – Feature Overview

[former_member197646]

SAP Digital for Customer Engagement is SAP’s cloud CRM solution built for individuals and small teams. Whether you are a team of one or many, or you work in a department of a big company or have a small company of your own, SAP Digital for Customer Engagement is the perfect way to start on your customer engagement journey.

Here is a brief overview of product features :

Get Started & Be Productive in Minutes –

• You get your instance in minutes
• Guided Product Walkthroughs help you navigate and perform tasks
• Upload your customer contact data with Gmail or CSV contact imports invite your colleagues with a simple click
• Collaborate with your team members with built in feeds

Fully Mobile –

• Use it on your iPad, iPhone, & Android Devices

Sell Smarter –

• Account/Contact Management – Corporate & Individual Customers
• Activity Management –Appointments, Tasks, E-Mail & Phone Call
• Lead Management
• Opportunity Management

Service Better -

• Set up your company’s support channel and create service requests automatically
• Create Tickets Manually

Retail Execution

• Plan your visits with Visit Planner and execute them

Powerful Analytics

• Pre-built interactive dashboards that provide you all the insights about your business

Personalization

• Adapt your solution by adding custom/extension fields for your data
• Personalize your experience by modifying the UI layout the way you want

A benefit of a Cloud SaaS solution is that innovations are released every Quarter, so we will keep on adding features to this list.

And this is not the limit. SAP Digital for Customer Engagement grows with your business needs. So if you think that your team has grown or you need extensive CRM features like integration to SAP or 3^rd party system, extending the solution for your processes or any other advances sales, service & industry capabilities you can always upgrade to our SAP Cloud for Customer product. This upgrade is seamless, and transparent to you; all you will see are new functionality appear in your application, because you keep your instance and the upgrade happens behind the scenes.

And a final hint: Try it for free, and if you buy before June 15, 2015 and use the promo code “SAPPHIRE2015” on the SAP Store, you get 15% off the published price and go live within 15min with a product you’ll instantly fall in love with! Just go to www.sapstore.com/d4c

Want now. Buy now. Use now.

[MaiconWallauer]

Me and a potential buyer just tried to request the demo and couldn't go through as there seems to be something wrong with SAP Store... There is an error screen every time we try to request it.

Obs: We are in Brazil but I changed the country in SAP store to USA so I was able to request it...

[former_member3555]

Hi Maicon

I had similar problems with the SAP Store.  I finally tried the next day and it worked.   Once you get the tenant - I'd start with the general guided tours.  There isn't a splash screen that says "Do this first" -so I went to the guided tours and started with scoping. 

Good luck!
-ginger

[former_member197646]

Hello Maicon,

Unfortunately the store and product is not supported in Brazil yet. We are working on making it available soon. Great that you changed the country and were able to get it .

Let me know your experience. Please take the recommendation by Ginger and start with Guided Tours.

Regards,

Sushant

[MaiconWallauer]

Hi Ginger and Sushant,

Thank you for you reply.

In SAP Store it says that the availability is global, so I offered it (here in Brazil) to a friend right away as he runs a small business and was looking for a CRM. So as it's not available over here, would you be able to inform when it's gonna be?

Thanks in advance.

Best,

Maicon

[pushkar_ranjan]

Check out http://scn.sap.com/community/cloud-for-customer/blog/2015/05/05/introducing-sap-digital-for-customer... as well

Thank you.

[pushkar_ranjan]

Check out http://scn.sap.com/community/cloud-for-customer/blog/2015/05/05/c4c-my-way as well.

Thank you.

[snunes]

Hello Pushkar

I'm not able to see the item which refers to the partner offer. Would you please check it out what happened with the link or image?

Thanks

Sasha

[pushkar_ranjan]

Please check your direct messages for access to the information requested. Thank you.

[Former Member]

I'm having difficulty finding information on this product - even as a SAP Partner on partneredge.sap.com.

Can you please direct me to any available (partner) collateral?  In particular I (and some of my clients) are keen to discover key differentiators to SAP C4C, key features, value proposition, etc

Thanks,

NR

[MaiconWallauer]

Dear Nigel,

I am a Partner Services Advisor for Latin America at SAP and as far as I'm concerned, there is no information on DCE on PartnerEdge as the solution is not available for reselling.

I did a quick search and this is what I found:

The specified item was not found.

Introducing SAP Digital for Customer Engagement

I hope it helps!

BR,

Maicon

[former_member188702]

Hi Nigel,

D4C is a standalone cloud CRM solution built for teams. there is no minimum on users. pricing is at $29/user/month billed every 3 months. you can upgrade at anytome to C4C our complete offering that includes integration to SAP on-premise.

for detailed comparion and partner collateral, please mail me at karthik.s.j@sap.com or my colleague sushant.rai@sap.com

Thanks,

Karthik

[Former Member]

HI. Is this D4C available in Indonesia?  The nearest country is Singapore. If my customer would like to buy/try means they need to ser their country to Singapore or else? Please advise. Thanks

[former_member188702]

Hi Arya,

please drop me a note on my sap e-mail id: karthik.s.j@sap.com.

Regards,

Karthik