Customer data not reaching ECC

[ssuratharajan]

Hi All,

We are performing a replication of Customers data in C4C to ECC .

While creating the customer data in C4C , there are 2 outgoing requests from the Web Service Monitoring tool.

We checked the message monitor in PI , There seems to be an entry here but we are wondering what it means.

Our PI consultant has specified that the payload is empty and thus the error. But while checking the payload these information below are given.

<n0:ConnectivityCheckQuery_sync xmlns:n0='http://sap.com/xi/SAPGlobal20/Global' xmlns:prx='urn:sap.com:proxy:KIK:/1SAI/TAS0619C9F4BA6F180CECDD:804' xmlns:soap-env='http://schemas.xmlsoap.org/soap/envelope/'/>

I am going to check if I have missed anything during communication channel arrangement in PI Integration Builder.

Would like to know if anyone has an idea or faced an issue like this before

Regards,

Suratharajan .S

[tamil_arasan]

Hi Suratha,

it looks like  issue with PI mapping. PI consultant has to map the fields in the configuration which make sure the message is compatible with the target system. for example, in source system Name has three fields, First Name, Middle Name, Last Name but in the target system only two fields exists First Name, Last Name means PI consultant and functional team has to decide how to map this in target system.

The error clearly tells, issue with mapping. Kindly ask PI team to cross verify.

Thanks,

Pradeep

[ssuratharajan]

Dear Pradeep,

We recieved the below response from the PI team after analysis of the error .

They say that there was no payload during connectivity check from C4C , which resulted in an enpty query .

Which is negative in C4C point of view. But when we try to save a customer data in C4C , we get the above error (See reply to Meghna's post).

And after the error message in C4C , we do not get any entries in PI system about the error like we are getting for the connectivity checks !!

Regards,

Suratharajan S

[ssuratharajan]

Hi All,

I just want to make a quick update on the above post , Found the issue for the Error and still do not have an idea to fix it . Still searching ......

We have 3 communication channels for the BP replication .

1 of the communication channel  checks out and gives no error under channel monitoring.

While the other 2 Communication channels is throwing up the binding error. Any Advice ?

Regards,

Suratharajan S

[Former Member]

Hello,

In your first post I see that both the web services for BP and address are in error status in C4C. Can you provide the exact error in C4C?

Thanks & Regards,

Meghna

[ssuratharajan]

Hi Meghna,

The below screenshots would provide the details.

Although we have fixed the Checks for Binding object issue while pinging the communication channel.

Typically no data or payload is being transfered to the PI system while the save of Customer in C4C.

We were wondering on how the save of one Individual Customer data in C4C gets 2 Communication services (BusinessPartnerERPReplicationOut & BusinessPartnerERPAddressReplicationOut)  pushing payload at the same time. Are they related ?