Cannot update items with Eszett (ß) in code via Impex

[former_member597]

Hello experts,

I want to update items in my SAP Commerce Cloud system via an impex file but some of them have an eszett (ß) in their 'code'.

My header is like this:

UPDATE Product; code[unique=true]; customValue;
                code1            ; thisCodeWorks
                codeß2           ; thisCodeDoesntWork

When I try to execute the impex it says:

 ,,,,no existing item found for update

The encoding of the impex file is 'UTF-8' and an import via the impex console in the HAC also does not work.

I double checked the 'code'-property of the affected items and copied it straight to my impex file without success.

Thanks in advance!

[former_member712212]

Hi Felix,

From the result that you posted, looks like Hybris can not find the items you are trying to update. Maybe because of the catalog version.

Which Catalog Item are you trying to execute? I can not see in the query the catalogVersion attribute.

Have you try it to execute, INSERT_UPDATE and check the result?

Best Regards,

[former_member597]

svetlin_serafimov I don't think it has something to do with the catalog version because in my actual impex file all the lines without eszetts have been updated successfully. And I dont use Product but a custom itemtype, independent from a catalog.

Would I use INSERT_UPDATE instead, it will always create a new item with the same (!) code, event though its [unique=true]

[geffchang]

There is nothing wrong with the impex. The error message says Hybris cannot find an instance of the type (e.g. Product, although you said you are using a different custom type). i.e. Hybris cannot find an instance of Product that has a code of "codeß2". Have you confirmed that this instance exists? Can you find it via FlexSearch in HAC or via Backoffice?

If the instance does not exist, then UPDATE will not work, because UPDATE can be used for existing instances only. If the instance does not exist, use INSERT_UPDATE or INSERT instead.

[former_member597]

The instance exists definitely, I can search it via FlexibleSearch and Backoffice. I copied the value for 'code' straight from the FlexibleSearch result to my Impex Script

[geffchang]

f.schildmann Do you get any result for this query? SELECT * FROM {Product} WHERE {code} = 'codeß2'

(Change the Type/attribute as needed)

[former_member597]

@ geff.h.n.chang yes, it returns the correct item

[geffchang]

f.schildmann That's weird, man.

Have you tried putting it in double quotes, like this?

UPDATE Product;code[unique=true];customValue
;"code1";thisCodeWorks
;"codeß2";thisCodeDoesntWork

Also, make sure your impex is correct. In your question, the 2nd and 3rd line is missing a semicolon at the start.

[former_member597]

geff.h.n.chang I also tried putting it in double quotes, unfortunately didnt work. In my actual script I used semicola, I forgot them only in my example script in the question.

Maybe this is a bug in SAP Commerce Cloud 1808?

[geffchang]

f.schildmann It's working on my machine using 1905.17.

What 1808 patch are you using? Have you tried the latest patch?

[former_member597]

geff.h.n.chang it's version 1808.3. It works on 1905 but I need a workaround for my current version.

[geffchang]

f.schildmann Oh, that's quite old. Check if you can get it fixed with 1808.30. If so, you might want to consider upgrading.

[former_member597]

geff.h.n.chang Unfortunately I can't update the SAP Commerce Cloud since it's a customer system and has lots of features that wouldnt work on a later version. Can I fix my problem by creating a custom encodingFilter? If so where do I have to attach it?

[geffchang]

f.schildmann I'm not sure, but I'd try to debug this:

de.hybris.platform.commerceservices.setup.impl.DefaultSetupImpexService.importImpexFile(String, boolean, boolean)

... and see what is happening.

[former_member597]

geff.h.n.chang apparently it replaces the ß-character with ß. Encoding is set to 'utf-8' and locale is 'de'.

[geffchang]

f.schildmann How was the "codeß2" record created? Was it via impex also? It would be strange if it was OK for INSERT_UPDATE, but not for UPDATE. Also, check that the encoding of the file is UTF-8.