Create Complaint in CRM from ERP order

[former_member193357]

Hello Experts,

I know this questions is being answered in many post but I have little bit different requirement so I posted this question again.

My requirement is as follow..

1) In ERP when we create an Return order from VA01 and when we click on SAVE in ERP then on CRM it should automatically create an compliant. we are not going to do any further action on this complain. All the header and ITEM data should be copied to this complaint in CRM.

So for this automatic creation of complaint do I need to do some coding in which of the below BADI.

1) CRM_COPY_BADI_EXTERN - This BADI is not getting trigger

2) CRM_DATAEXCHG_BADI

When i clicked on SAVE in ERP then CRM_DATAEXCHG_BADI is getting trigger in CRM so should I use the CRM_ORDER_MAINTAIN to create complaint?

What are all the customizing need to be done for this in CRM and ERP.

Really appreciate if anyone can help on this.

Thanks.

Jan

[former_member193357]

Hello Experts,

Any one who can help on this requirement.

[krishnendu_laha]

Hello Jan,

In my view CRM_DATAEXCHG_BADI is only to modify data during BDOC processing.

For creating Complaint from ECC -> CRM, I would suggest using BTE in ECC and call a RFC in CRM. Yes you can use CRM_ORDER_MAINTAIN FM, please look at Test program in CRM "CRM_TEST_ORDER_MAINTAIN"

Configuration: You would require, Process Type, Positions Type and their correct assignment to different schema, for example Partner, Org, Date etc.

Thanks,

Krish