Onboarding 2.0_External candidates unable to reset the passwords

[kan]

External canddiates unable to reset the passwords on their link for the external link created on the welcome email. The system show the below error "please contact the admin

[laieqhashmi]

Please follow the KBA: https://userapps.support.sap.com/sap/support/knowledge/en/3069705

To Enable Forgot Password option in the login page, please follow the below mentioned steps

1. 1. Kindly go to Admin Centre
   2. Search for Email Notification Templates Settings
   3. Enable Reset Password Support Notification
   4. Click on Save Notification Settings
   5. You may refer to the this link for more details on how to reset the password : https://help.sap.com/viewer/534356acc0ab4b0e8977ebfb2eb432f7/2105/en-US/26209628db9f4f528d128b4f5a85...

• Reset User Password through the Admin, please follow the below mentioned steps: 
  
  1. Search for "Reset User Password" 
  2. Select "Reset individual user password (with supplied password)"
  3. Find: External Users from Onboarding and/or Learning (if enabled)
  4. Search with the First Name, Last Name or the Employee code of the candidate
  5. Set New Password for the candidate