WebEx VLS integration with SF LMS for 1H 2023 release

[WaiMun]

Hi all,

Has anyone of your company successfully integrated LMS with the latest WebEx Rest API that was released as part of 1H 2023 release?

Keen to have a connect to understand what your company has done to get a successful integration.

Below documents have already been referred to:

- Virtual Learning Service Configuration (Webex Meeting Center)

- KBA 3317054 Webex meeting Center VLS Implementation

- Implementing Virtual Learning Systems (VLS) 1H 2023

Thank you.

[WaiMun]

Hi all,

Just to give an update, the SF LMS - WebEx VLS integration has finally worked for my company in the test environment.

[vijender_p]

Hi misswaimun,

Can you let us know how you solved , we are facing issue like below can you help me here ?

To configure Webex integration:

1. Get sample XML file is available on our Help Portal here (login may be required) which is also the full implementation guide.
2. Configure the file for WebEx (See above link to user guide for additional details)
3. Go to System Administration > Configuration > System Configuration > LMS_ADMIN > locate the vleEnabled setting and update the value to true
4. Log out of the system and access Learning Administration again
5. Go to System Administration > Configuration > VLS Configuration
6. Click Add New and insert the XML file

After adding new the instructor in the LMS I find the below error show up:

• The user account could not be created on Webex VLS Server. Please try again later or note the error and contact your VLS administrator. VLS Error: Incorrect user or password

Please advise what is need to be done.

[WaiMun]

Hi vijender.p ,

1) Hope you are using the Webex connector class for Webex Rest APIs that is provided by SAP

2) Hope your WebEx is upgraded to the new Rest based API

3) In this new Rest based API, there is no need for account password when configuring a User as an Instructor in SF LMS

4) In addition when you configure a User as an Instructor in SF LMS, you have to put a valid account that is present in your WebEx environment in the Account ID field. It has to be a full account name for example xyz@company.com in the Account ID field.

Hope this helps.

[former_member115073]

Hi Cheong,

We have XML API Training centre with site admin. We are planning to migrate site admin to control hub. Could you please share the required steps to be followed from Successfactors LMS end?

Your response is apprreciated!

Thanks,

Tejal Naik

[WaiMun]

Hi v_tnandu ,

Once your WebEx system is upgraded from WebEx Meetings XML APIs to WebEx REST APIs, please refer to KBA 3317054.

There is a detailed implementation guide in PDF form attached to the KBA. The guide comes with step by step instructions for Virtual Learning Service Configuration for WebEx Meeting Center.

- Configuration within WebEx (for the VLS integration)

- Configuration within SuccessFactors Learning (for the VLS integration)

Thank you.