Report Abuse - process needs improvement?

[JozsefSzikszai]

hi all,

it is nice that we have the Report Abuse Button, I use it rather frequently

Unfortunately most of the time action is taken too late, when the thread sinked already and users don't see what and why was locked/moderated. I think the reason is that moderators can only take action when the Abuse falls into their area of responsibility. Wouldn't be possible that any moderator who is online at the time could take action in any forum in such cases, not just in the forums she/he is assigned to?

The reason I open this topic now is, that user registered this morning and asked the same question 7 times. The question is not too complicated (could also solved by RTFM...) and as usual there good and bad answers. I clicked on Abuse when it was asked 4th times (appr. an hour ago) but nothing seemed to happen and the user keeps open the same question (with the infamous subject 'Urjent'...) again and again...

https://www.sdn.sap.com/irj/sdn/profile?userid=3829490

thanks

ec

UPDATE : While I was writing this, question was asked for 8th time...

[JanStallkamp]

Hi Eric.

First of all: Thanks for using the abuse button. You're one of the most active users in ABAP General and your abuse messages are very wellcome.

Giving all moderators access to all forums has some risks. Different forums have different styles and different moderation habits. For example I'm focused on the 'SAP on DB2 for i5/OS' forum. If someone posts a question there and uses 'urgent' in the subject I would not like that posting being deleted at once. That poster would get a private e-mail and I would change the subject. It's a nice, small community and people know each other. And if I give a moderation advice there people normally change their posting style and everyone is happy.

In contrast in ABAP General there is much more traffic and posting style is completly different. If I get an abuse message there regarding 'urgent in subject' the posting is deleted without prior warning. You cannot write everyone personal e-mails there. I write some e-mails there but that normally is a kind of last warning before I ask SDN user administration to delete an account.

So, forums differ and moderation should differ too. And therefore I think we should not give every moderator rights for every forum.

/Jan

[JozsefSzikszai]

hi Jan,

thanks for the clarification and keep up the good work!

ec