"Failed to update setup engine executables. Program will exit" installing Crystal Reports 2016

[Former Member]

Above error occurs attempting to install CR2016 after uninstalling CR2013.

We've gone thru the hard drive and registry to remove all remnants of CR2013 - still fails. The install files for CR2016 are fine and our installer for CR2013 as on a clean computer this process does not fail. It fails only on this one computer. However, we do not hav the option of reimaging the failing computer given it has highly customized specialty software that would be extremely complicated and time consuming to re-setup.

What causes this error to happen or trigger and is there a way to get around it or appease the trigger to complete the install?

Thank you.

[former_member427118 · Accepted solution]

This is what worked for me for 4.x Client tools installation:

• Navigate to the BOBJ Install directory (eg. C:\Program Files (X86)\SAP BusinessObjects\)
• Right Click on folder: SAP BusinessObjects and set security Permissions to Full Control for all users of the PC
• Re-run the installer