Error when importing any data source (either csv or from a data source)

[ggiolitti]

Hi, I'm Gonzalo, and I have a trial version for 30 days in SAP Analytics Cloud.

When I try to import data, it stays in a "loading" state for a long time.

Then it returns an error ".xlsx has failed to upload because the data acquisition service encountered an internal error.

Correlation ID: 88354746-2123-4784-9512-147897013310 error.png

How can I do to solve it?

[Former Member]

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[William_Yu]

I would recommend you to create a ticket to SAP on this issue.

[achab]

Hi peter.kreutlein what is the best route to tackle this problem? Should Uwe & Gonzalo create support tickets with SAP (if possible for them)? Best regards Antoine

[WMuellner]

Hi Antoine,

as I already mentioned in the other blog (related to predictive), I tried to contact support via a phone number on the web page, where I ended up in a central call center of SAP dealing woth a lot of topics but not specifically with SAC uploads. After several tries I was directed to call a specific number in Walldorf to with various topicsSAP support obviously doe exactly nothing about this. I have been re-via several channels (phine, web form, e-mail) and ended up with exaclty - NOTHING.

So I'm still in the state that uploads are not functioning. Nevertheless I get a series of SAP mails on how to proceed with my SAC trial step-by-step but completely ignoring the failure in the first step.

Obviously there is no one in charge of these problems or no process dealing with this.

br, WM