Fiori My Inbox App calling the wrong service

[former_member592880]

Dear SAP,

We are facing issues with Purchase Requisition Approval on the My Inbox – All items Fiori app.

The application is not calling the Purchase Requisition Service (C_PURREQUISITION_FS_SRV) on click on the PR object but instead calling the G/L Journal Entry Verification service (FAC_GL_JOURNALENTRY_VER_SRV)

How can I fix this?

regards

Siddharth Shaligram

PS: the app and everything is standard

[former_member592880 · Accepted solution]

this is the solution we got from SAP.

the tcode SWFVMD1 had a entry with the same task that was wrongly configured and was overriding the config in SWFVISU.

Please review this KBA 2956936 - SWFVISU task visualization parameters are not used in My Inbox.

It explains that configuration in transaction SWFVMD1 is taken into consideration first, so please check there and ensure all configuration is correct as per KBA 2663532 as well.

If any configuration is changed please clear the cache as per KBA:

2319491 - How to clean up the cache after applying changes that affect SAP Fiori apps.

Regards

Siddharth Shaligram