SAP Cloud Portal Service: Internal Server Error for subscriber tenant

[gauravkr75]

Hi,

I have created a CAP multitenant application on BTP. I am using the portal service to setup the Fiori launchpad. I have a provider subaccount where my services and app router is deployed and a consumer subaccount from where I have subscribed my application. After subscribing from the consumer account when I try to access the application using the returned tenant URL then I get Internal Server error. I am not sure what went wrong here and how to figure it out.

I see these errors in the approuter logs:

"msg":"GET request to /cp.portal/site completed with status 500 401 - {\"error\":\"unauthorized\",\"error_description\":\"Bad credentials\"}"}

"msg":"query does not exist for request url /cp.portal/site"}

[johnny_zong]

Hi gauravkr75, any progress of this issue. I met the same one.

[former_member743968]

Was there any progress made on this issue? Also facing the same problem and it's unclear what authorization / authentication is missing in subscriber tenants to access the portal.

[gauravkr75]

No. I am also stuck at this point. Let me know if you guys are able find anything.

[a_oezsoy]

Hi, were you able to solve the issue?

[a_oezsoy]

Hi,

2 things I found to be helpful were:

1. Don't forget to attach your portal service instance also to your server application.

modules:
  # SERVER
  - name: myserver
    ...
    requires:
      ...
      - name: my-portal

2. Make sure your getDependencies function returns the attached portal service as well.

// server.js
...
  // getDependencies function implementation
  srv.on('dependencies', async (req, next) => {
    let dependencies = await next();
    const services = xsenv.getServices({
      ...
      portal: {tag: 'portal'}
    });
    dependencies = Array.isArray(dependencies) ? dependencies : [dependencies];
    ...
    dependencies.push({xsappname: services.portal.uaa.xsappname});
  });
...