SCC Alert Notification by SOLMAN[3]

[SAPSupport]

Dear Support,

We would like to ask the trigger of the SOLMAN alerts for SCC by using the template "SAP Cloud Platform Cloud Connector".

After checking the HTML view on the template, we still could not quite catch the trigger of the following 4 items.

- SAP Cloud Connector Tunnel Availability
- SAP Cloud Connector Process Count
- Exceptions in log files detected
- SAP Cloud Connector OS Values

<Question #1>
Is it correct to say the alerts come once the Diagnostic Agent finds the logs in the Metric Variants of each 4 items from the SCC log (ljs_trace.log)?

<Question #2>
Could you tell us more of the first 2 items below what exactly the SOLMAN is monitoring for?
- SAP Cloud Connector Tunnel Availability
- SAP Cloud Connector Process Count

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[luis_salazarzahonero]

Hello team,

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Regards,

Luis Salazar