SCC Alert Notification by SOLMAN[3]

[SAPSupport]

Dear Support,

We would like to ask the trigger of the SOLMAN alerts for SCC by using the template "SAP Cloud Platform Cloud Connector".

After checking the HTML view on the template, we still could not quite catch the trigger of the following 4 items.

- SAP Cloud Connector Tunnel Availability
- SAP Cloud Connector Process Count
- Exceptions in log files detected
- SAP Cloud Connector OS Values

<Question #1>
Is it correct to say the alerts come once the Diagnostic Agent finds the logs in the Metric Variants of each 4 items from the SCC log (ljs_trace.log)?

<Question #2>
Could you tell us more of the first 2 items below what exactly the SOLMAN is monitoring for?
- SAP Cloud Connector Tunnel Availability
- SAP Cloud Connector Process Count

------------------------------------------------------------------------------------------------------------------------------------------------
Learn more about the SAP Support user and program here.

[SAPSupport · Accepted solution]

<Question #1>
Is it correct to say the alerts come once the Diagnostic Agent finds the logs in the Metrick Variants of each 4 items from the SCC log (ljs_trace.log)?

There are 3 different data collector types:

SapHostAgent GetProcessInfo, below metrics make usage of this data collector

SAP Cloud Connector Process Count
SAP Cloud Connector CPU Usage
SAP Cloud Connector Process Memory Usage

More info: https://wiki.scn.sap.com/wiki/x/f4MoHQ

File Text Pattern Search, below metric make usage of this data collector

Exceptions in log files detected

More info ##2257249 - How to use File Text Pattern Search for File Monitoring in Technical Monitoring

SAP Cloud Connector Tunnel Ava, below metric make usage of this data collector
SAP Cloud Connector Tunnel Availability

No available documentation. From data collector definition, seems a ping is performed against:

https://$HOST_FULL_NAME$:$CLOUD_CONN_SERVER_PORT$/api/monitoring/subaccounts

Using authentication, delivered in Managed System Configuration / Cloud Connector configuration

Cloud Connector registration doc: ##2607632 - SAP Solution Manager 7.2 - Managed System Configuration for SAP Cloud Connector

<Question #2>
Could you tell us more of the first 2 items below what exactly the SOLMAN is monitoring for?
- SAP Cloud Connector Tunnel Availability
- SAP Cloud Connector Process Count

SAP Cloud Connector Process Count

This metric calls getProcessList webmethod from saphostctrl using as filter for processes:

(?i).*(scchost\.exe|java.*com\.sap\.scc).*

All processes included in this regular expression will be checked.

SAP Cloud Connector Tunnel Availability

Already described, ping to corresponding URL https://$HOST_FULL_NAME$:$CLOUD_CONN_SERVER_PORT$/api/monitoring/subaccounts