on 06-09-2020 12:37 PM
Hello,
I have a very strange issue and for the last years I faced it about two times in a year and it comes very infrequently.
Problem:
- From one day to another, a user gets the error message "SOFFICEINTEGRATION142" during opening MS Word as editor for SAPScript/SmartForms
- e.g. TAC: SE61 > DocClass:"TX" / DocName:"ZLOGIN_SCREEN_INFO" or some other document > switch editor if MS Word (graphical editor) is not default
- I don't know if it comes from/with Windows updates (system or office)
Doing:
- If I enable SAPGUI security there is no ask for downloading "%appdata%\microsoft\templates\SAPscriptWord2007.dotm"
- Even I disable security settings, the template is not downloading from SAPGUI
- I can see the latest date when the download works, because the latest "SAPscriptWord2007.dotm" files is still available
- Even I rename or delete the *.dotm file, download is not working
- Even an old version of the template is available, the MS Word editor brings up the error message
- Giving that user local admin permissions, using MS Word as editor and also the template download is not working
- If I login on the affected computer with another (my) Windows domain account, I can use MS Word as editor, as wanted. The download of the template is working.
- SAPGUI updates and upgrades (750 > latest patch / 760 latest patch)
- MS Office > repair and reinstall
SAP Notes:
- I've searched every note that has something to do with that error, but couldn't find one that fits for our problem, or gives a hint how to solve same or other issues.
What helps:
The only thing that helps us in that situation until now is, creating a new Windows user profile!
- but now we have a user, where we want to avoid that doing...
Question:
- Anyone an idea what it could be?
- Maybe something wrong with Windows registry?
Thanks for any help, hint or something else!!
Best regards,
Tobias
Hi Tobias,
I had this issue today and fixed it by opening a word document that I had saved on my PC. Not sure why it fixed it but it did.
Thanks,
Wes
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