TonyRosenthal
Product and Topic Expert
Product and Topic Expert
Member since ‎11-19-2008

User Statistics

  • 28 Posts
  • 3 Solutions
  • 9 Kudos given
  • 41 Kudos received

User Activity

Composability in Customer Service: What is it and why it's important

09-21-2023
What is composability? While there are several ways to describe composability, I refer to Gartner who describe a composable enterprise as 'an organisation that can innovate and adapt to changing business needs through the assembly and combination of...

ERP Order Performance in SAP CRM

08-08-2012
Following on from David Evans' blog on ways to improve performance of the SAP CRM order taking process in the ERP Order scenario, I wanted to share some imaginative approaches that we have taken to help improve performance further.The ERP Order scena...

Social SAP CRM - what difference does a year make?

07-17-2012
About a year ago I wrote a blog looking at the social solutions that SAP offered within its CRM platform. Well things have been moving at a hectic pace over the last 12 months as the major enterprise CRM vendors - SAP included - have been falling ove...

Social strategy: The moment of truth

12-08-2011
While many organisations are still coming to terms with the idea of Social CRM and the impact social media channels are having on their industries, the Consumer Products organisations are leading the way. However it goes further than Twitter and Face...

How social is SAP CRM?

05-11-2011
For the last few years the web has been buzzing as more and more people have been using social media applications such as Facebook, Twitter and LinkedIn. Inevitably organisations have been wondering how they can leverage these applications in the way...
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