Are you an existing SAP BCM (Business Communications Management) customer, SAP Contact Center cloud edition customer, or SAP Contact Center 365 customer?
Is your company using the SAP CRM Interaction Center or SAP C4C Service Cloud?
Are you think...
SAP Contact Center (formerly SAP BCM) will again be participating in the SAP influence program this year, allowing customers and partners to help improve the product with their ideas for new features and improvements!
More info about the program: h...
"Cloud native. Blockchain. 5G. 8K. Robotic process automation. Generation Z. Gigonomics. Move the needle? Open the kimono? Goat milk soap?" If like me, you were alive in the 1970's, you might look around at today's technology-business trends and wond...
If you are one of the thousands of SAP customers who are still happily running SAP CRM on premise, you’re probably already aware that SAP continues to actively invest in, and enhance, SAP CRM!
SAP has not announced any end-of-life date for SAP CRM o...
SAP is a large company -- one of the largest in the world! With 365,000 customers, spread over 180 countries in over 40 different languages, supporting over 25 different industries, in both B2B and B2C, with both from large enterprises and SMB compan...
hendrik.neumann Unfortunately I moved out of the S/4HANA organization last year and am now working on the SAP Contact Center topic. However, I do see a topic for "In-house repair" on the 2020 roadmap for S/4HANA. Perhaps my colleague o.frick can p...
Thanks 380bac697e274c14b0bf3ca56bd5603e for tagging me. sudheer19, I certainly understand your frustration. The CX organization at SAP has arguably been rather aggressive in trying to entice/scare CRM on-prem customers over to C/4. Here is the situat...
Hello Vinod,
Yes, you are correct! I confirmed with my colleague o.frick that the old CRM (non-Fiori) Case Management has indeed been re-activated in S/4HANA a couple months ago for the September 20, 2019 release (S/4HANA OP 1909 FPS00 (20.09.2019)...
Make sure to also check out this related blog with more info on the results from last year's program: https://blogs.sap.com/2019/10/04/sap-contact-center-is-ready-for-a-new-round-of-the-sap-customer-influence-program-for-2020/
