About guilherme_steyer2

guilherme_steyer2 · 10-16-2019

Definition and Motivation The SAP Contact Center (aka CCtr) is a communication solution for multi-channel contact centers and contact-intensive organization. It replaces traditional communications systems hardware with a software-based IP telephon...

guilherme_steyer2 · 01-23-2016

The Restore point is a snapshot of your solution data that is saved at a specific point in time. If a problem occurs, you can request that your data is restored to this point in time. When to Request a Restore Point? It is indicated to request a...

guilherme_steyer2 · 10-17-2019

Hi Matthew, Nice blog! Thanks for sharing. No, I have not. The customer did not have the Audiocodes Session Border Controller to make the voice functionality to work.

guilherme_steyer2 · 02-11-2019

Hi Bharath,Sorry, but looks like this document is no longer delivered. The latest release of this document available in help center is from C4C 1708. As workaround you can check the mappings directly in HCI/PI mapping.Regards,Guilherme Steyer

guilherme_steyer2 · 02-11-2019

Hello Bharath Raj,You can find the code list mapping description in this SAP Note: https://launchpad.support.sap.com/#/notes/2598332Regards,Guilherme Steyer

guilherme_steyer2 · 10-27-2018

Hello Florian,No, you don't need to change anything in CPI unless you have some specific requirement. You just need to configure the party roles in fine-tuning activity and map them accordingly via Code List Mapping.Regards,Guilherme Steyer

guilherme_steyer2 · 10-17-2018

Hi,The scenario is C4C --> ERP, right? The requirement for C4C outbound connections to work is to have the root and intermediates certificates of ERP into C4C certificate trust list.So please export the certificates from ERP -> strust ->folder: SSL S...

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SAP Cloud for Service Telephony Integration with SAP Contact Center

How and When to Request a Restore Point

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Re: Replication "Account Team" Members from CRM to C4C

Re: ERP webservice SSL problem consuming from C4C