Hi Ruben, Download the following file example-service-call.txt and change the extension of the file from txt to json so it will look like this: example-service-call.jsonOn the Business Rules overview page, click on the "upload" button and select thi...
Hi Ruben, Here's a quick example I put together. Hope I understood your scenario correctly. Copy the code to a json file and then upload that to your rules and give it a try. Please keep in mind the the rule contains the udf "customer" for the obj...
Hi Sergio,I tested my own unassign activity business rule and rejected an activity on my handheld device and I did not experience what you describe regardless of whether I marked the check in the action of the BR to avoid copies. By any chance have ...
Hi Ale, Sorry for the late reply. Unfortunately, I don't have any alternative solutions for this integration issue at the moment. The flow of this scenario between C4C and Field Service Management (FSM) is not 100% clear to me. Would it be possibl...
Hi Alexandra,This is the current behavior and if you would like to copy the value of a udf selection list type value in the rule, the current recommendation is that you maintain the key and value of the udf selection list custom field similar such as...
