This blog post looks at potential issues and troubleshooting with KPIs in your SAP Sales Cloud / SAP Service Cloud system. If you would like further details on how to set up KPIs, you can check out this blog post here.
Let us look at the most common...
This blog post will show you how to set up Key Performance Indicators (KPIs) in SAP Sales Cloud / SAP Service Cloud and how to avoid issues which can occur while working with KPIs.
What are KPIs?
Key Performance Indicators in SAP Sales Cloud / SAP Se...
When you create your own analytical objects such as reports or data sources, you may encounter content issues i.e. the content of your report / data source is not the expected result.
This blog outlines what checks can be done to find the cause for ...
Hello Juan,I think the "Opportunity History" data source would still be the best option.There is a field called "Changed By (Historical Data)" which shows all users who made changes, so it's probably better suited for this purpose than "Changed By". ...
hi Andreas,I find a good way of troubleshooting this is to query the respective report / data source through OData in a browser first, before creating an SAC query. I tried this with the report "Employee Times: Overtime Overview", and got an error me...
Hi all,The report contains the key figure group "Employee Times: Overtime Overview" (technical ID: HCMTLMU01_GRI_13 ) which is of type Grid. This key figure group cannot be supported by OData, and as a consequence, it cannot be called from SAC, since...
Hi Raúl,You could make use of the data source "Opportunity History". It contains the sales phases that each opportunity went through, and it has the key figures "Valid from Date" and "Valid to Date". These key figures will show from which date and ti...
