Continuing with my 3-part Conflict Management series (Part 1 spoke about the STOP tool, while Part 2 talked about Perspective Change) in this third blog post I want to share in more detail what you can do after you stopped and switched perspectives...

In my first blog post  Part 1 how to apply the STOP tool in a moment when we get triggered and want to interrupt our usual habitual responses. –In this blog post I want to share in more detail what you can do after you have stopped, or even while y...

Encountering conflict is common in our fast-paced and results-driven work environment. It is important to manage these conflicts as they arise, and I will show you how to do this in 3 steps My name is Marc Leu, I am SAP’s Corporate Ombuds Officer ...