SAP Support is re-imagining support for the digital enterprise.
We announced in May 2017 that we would expand our Next-Generation Support initiatives to further improve customer experience in the digital age.
With this announcement came the gener...
PS: I did find a few SD FAQs, here is one (https://ga.support.sap.com/dtp/viewer/#/tree/1453/actions/18254)
We are currently working on upgrading the way we filter content to make it easier for customers to find content.
Jelana, thank you for your response. You are correct, we are constantly adding new content for our customers. However, measuring the total available guided answers is not a perfect indication of the quality of content. We would rather have support...
Thank you for the kind words Nic.
Ideally, we embed Guided Answers directly into SAP products as well. Right now, there are three entry points:
Direct URL - As mentioned in the blog
SAP ONE Support Launchpad search - As mentioned by Nic
Buil...
