About ViswajithM

ViswajithM · 05-25-2018

The Cloud for Service integration to customer's Facebook pages occurs via Facebook apps created by the customers. With the recent changes at Facebook, all the customer apps are required to be reviewed by Facebook before they can be used. Customers ar...

ViswajithM · 05-18-2018

In an announcement on May 10, Lithium announced that they are sunsetting the Klout Website and Klout Score on May 25th, 2018. You can find the details of the announcement in the following links. Twitter Klout announcement Lithium Community Post Fo...

ViswajithM · 06-18-2018

Hello If I understand your requirement, the expectation is that when an address information of the Employee is changed, then the corresponding information is not changed in the transaction documents, which had been created in the past. If th...

ViswajithM · 06-18-2018

Hi If you want to restrict the From Address in the E-Mail's, you would have to implement the BADI RestrictFromAddress on the Social Media Activity Provider BO via SDK. The details of the BADI are NAMESPACE: http://sap.com/xi/AP/FO/Activity/G...

ViswajithM · 05-25-2018

Hi Filiz Creating a Order out of Ticket is a feature we are currently developing. It should be available if all the testing and validation goes fine. However, in your use case if the tickets are also getting created for the same customers, wo...

ViswajithM · 05-18-2018

Hi Nidhi Have you already created a Support Incident for this issue? Please create an incident and product support team will check this issue. Regards Viswa

ViswajithM · 03-27-2018

Hello Currently we do not support Round robin assignment of Tickets. The details of current behavior is shared in the response from Prasanth. Best Regards Viswa

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User Activity

Cloud for Service – Social Channels - Submit your Facebook apps for review

Sunsetting the Klout Score Feature for Twitter channel within Cloud for Service

Re: On ticket creation, stamp data from Employee Master to Ticket

Re: outbound email Channel control based on user log in country in Service ticket in C4C

Re: Service Cloud C4C

Re: C4C- automatic ticket creation via email - error

Re: How does the Ticket Routing in C4C work?