Job Title: Senior SAP Customer Relationship Management (CRM) Consultant
Location: Remote anywhere in the Brazil
Enabling What’s Next
Who We Are
Established in 2004 as Techedge, with the addition of NIMBL in 2018, we have nearly 20 years of expertise that enabled us to become what we are today: Avvale! This path led us to have a presence in 11 countries with 3,000 Consultants worldwide.
What We Do
We partner with public and private companies to re-design their business models through the development of innovative and sustainable solutions. Our mission is to have a positive impact not only on our customers but the world we live in!
How we do it
Through circular economy models we are bridging the gap between sustainability and profitability.
What you’ll do on the team
As a Senior SAP Customer Relationship Management (CRM) Consultant you will be a member of Avvale's Application Managed Services team supporting clients SAP Systems and collaborating with business partners to align technology solutions with business strategies. You will uncover new opportunities for innovation by bringing deep functional and technical expertise and guiding clients to solutions that realize their full business potential.
You will be responsible for:
You will work autonomously with the client and lead the presentation of standard SAP process flows, system demonstrations, and provide insightful recommendations for improvement to further support the clients evolving business process
Provide ongoing support of SAP Customer Relationship Management (CRM) systems, test new functionality based on the requirements collected
You will be a trusted advisor by challenging assumptions, bringing up to date research, and original ideas that look beyond the obvious first answers, present pros and cons with supporting data to ensure Avvale application Managed Services is adding value and providing the best end-user experience
You lead by example and serve as a mentor in the team by following best practices like thorough business process documentation and client requirements. The relationships you develop will allow you to identify and recommend talented team members for future roles.
Your ability to communicate will build trust and enhance the relationship with the client. This will allow you to have tactful conversations that drive the innovation they are seeking. This will require you to direct tasks and work with varying levels of individuals, including managers, business owners and technical counterparts
What you’ll bring to the team:
You will need to be fluent in English and Portuguese
You will bring a minimum of 8 yrs experience configuring SAP CRM and ECC integration for Product, Customer & Contact, Pricing, Transactions and Employee data, ideally in a Fortune 1000 or like enterprise
You will ideally have 2 years of experience as a Functional Lead
You will have a minimum of 2 full lifecycle implementation in SAP CRM, with responsibilities for the design of the implementation, requirements gathering and customizations
Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre’s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
You will have an understanding of ABAP and experience with debugging
You will have experience successfully working with all levels of management bringing solutions for technical and business issues
Your experience allows you to operate in a fast-paced production support environment
Nice to have skills include: customer FIORI and Customer Mobile applications experience
Come with us
We are a dynamic team within a meritocratic context offering individualized professional career opportunities that allow you to use smart working practices to find work-life balance.
With an eye towards future challenges and growth, you will have the opportunity to work alongside global experts to enhance your breadth of knowledge and increase your know-how!