Cloud For Customer Utilities Extensibility - All you need to Know

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Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic.

The objective of this blog is to act as a quick start guide for extending Cloud For Customer Utilities Online UIs.

Following blogs will enable you to achieve basic end to end extensibility scenario–

• Utilities Simplified Extensibility


• Utilities Online Action Extensibility

Scope of this blog is to give extensibility details for following Utilities Scenarios / UIs -:-

• Utilities Specific Facets in Customer / Account / Premise / Contract Account TI
  
  
  
  • Service Orders
  
  
  • Service Notification
  
  
  • Exceptions (BPEM)
  
  
  • Utilities 360
  
  
  • Customer Contacts
  
  
  • Alerts
  
  
  • Premise Overview & Connection Details
  
  
  • Meter Reading
  
  
  • Payment Data
  
  
  
  


• Utilities Financials
  
  
  
  • Invoices
  
  
  • Payments
  
  
  • Open Items
  
  
  • Installment Plan
  
  
  • Payment Plan
  
  
  • Promise To Pay
  
  
  
  


• Utilities Collections
  
  
  
  • Customer Overview
  
  
  • Returns
  
  
  • Credit Worthiness
  
  
  • Security Deposit
  
  
  • Write Off
  
  
  • Dunning History
  
  
  • Correspondence History
  
  
  • Account History
  
  
  
  


• Advance Search and result list enhancement
  
  
  
  • Premise OVS and Premise List in Live Activity
  
  
  • Contract Account OVS and Contract Account List in Live Activity
  
  
  • Point of Delivery OVS
  
  
  
  

Additional Blogs on extending Cloud for Customer Utilities  -:-

• Extend Premise Overview & Connection Details


• Reuse Utilities 360 view in Ticket TI


• Adding inline FOP (ISU) Link in Service Order Table


• Add Custom Logic between step navigation in Guide Move(In/Out) Process


• Custom Guided Activity Floorplan (Custom GAF) for C4C Utilities Process


• Custom OData to fetch Premise info & related tickets


• Side By Side Extension of C4C Utilities using SAP Cloud Platform