Relation between windows user profile and SBO addon?

[former_member517309]

Dear All,

Hi, I have an issue regarding addon..
Some of my users experienced that they cannot use some part of addon function
(some part means - user can open the addon and search items, but when they try to open the item master from the addon screen the master does not open).
Whenever it happens we delete the roaming user profile then the issue solved.
However, we do not know why and how it worked.
Does anybody know what this is?

Best regards,
Hyunsun Park

[former_member610331]

Hi Park Hyonson,

I am glad to hear you have a tactical solution at hand, i.e. delete roaming user profile. Please contact SAP Support or your local IT Service partner to investigate root cause and permanent solution to your problem.

If you have no further question, kindly mark appropriate response as answer and close this thread. And, please do not forget to Upvote responses which helped you.

Thank you & Best Wishes,

Sam