Guided Tours tab not visible to learners

[mani_rathnam]

Hi guys,

We have created few guided tours but the Guided Tours tab in the carousel is not visible to the end users (please refer below screenshot) but authors can see it. We ensured that we have published the created guided tours.

Thanks.

[DirkManuel]

Guided Tours will be visible if the context matches and they are published (assuming you are pointing to the correct Workarea and you have read permissions on it). The context is:

• Language
• App ID
• Product
• Version

Check each of those things. If the Context Help is showing up but not the GTs then check the values for the CT and copy them to the GTs. (The App ID is also specified inside the help project, so if you've been duplicating and manually changing the Context property that is not enough...)