on 09-30-2022 2:46 PM
Hi to all.
Our SAC works fine, but suddenly we started to get the error when we access it:
The log says:
*/
Dear system administrator,
Some of your users encountered error 4000
when trying to reach the system. If the problem persists,
please visit SAP Support Portal (http://support.sap.com) to find
a solution for previously reported incidents or report a new
incident using the information below.
Thank you,
Your SAP Analytics Cloud Team
/*
What is that and how to fix it?
Note: I am the system admin.
Thanks best regards.
Hi mrrjesus,
There could be multiple different things or a combination of them -
I think current SLA for SAC (SaaS) is 99.5%, if breached you can request "Credits" 2829755 - SLA Credit for SAP Cloud Services
If this issue persists or returns, contact SAP Support and create a high priority incident.
Viewers/ readers - If you find above information helpful, feel free to up-vote (arrows on left side).
-Debjit
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