Hi Ruchika,Please check if the ''Requires Work'' flag is set for the coresponding Ticket Type. Please follow these steps:Go to the Business Configuration work center.On the Overview, search for the Tickets for Customer Support activity.Open it and cl...
Dear Hamza,You could use different org levels in this regards.Information that needs to be shared to customer/client will be sent via a reply. All other internal communications will be captured as an internal memo.Hope this answers your inquiry.Regar...
Dear Ashim,Please note that the mentioned scenario is currently not supported. If you consider there to be a need for this to be changed
within the system, we would like to kindly ask you to post this idea in the
forum (please go to 'Help' at the top...
