Hi icherry110312 ,Need to login as an administrator, then navigate to Business Analytics-> Common Task and select Configure Actions. Here, you will find an option to hide the Download and you can select for which Business Role you want to restrict th...
Hi Ambuja,Are you using the same email address/channels in both the regions? If yes, then I dont see any standard feature to achieve your requirement. However, if you are using different email channels, then in the email channel, you have an option t...
amina_vloeberghs, Ideally, this condition should work. Please check if there are any Failed errors in the workflow rule log and also check status "Answer Received" is part of the status schema for the ticket type "MC customer ticket" or "ME Customer ...
Hi jeheI think you are trying to use Response template but you are using Branding template.Branding template: Mainly used to add header and footer or Data protection related text in the end of the email. This will be static and added for the enter te...
Hi jeheI can see you have selected "Signature" as the usage option while creating this template. Please change it to "Response" and select the Object as "Ticket" then, you will be able to select an option "Branding Template", refer attached screensho...
