Is IAM going to be replaced by CIAM? Identity and Access Management is the foundation of our work and interacting with partner and customer. While IAM was made for internal use, CIAM is the Customer IAM and focused to connect external systems. Whil...

  I just listened to a great TED talk about value. Since I'm talking long time about value in combination with CX, this TED Talk helps to understand value and use it in the right way. >>> Why values matter "VALUE IS A SITUATION INDEPENDENT DECISIO...

It’s a key part of every true conversation, every marketing direction and for sure most important for CX: Listen - Understand - Act …but what is going on in the market? Companies are investing in one frontend system after the other (often hype d...

Transformation requires the right vision on top but takes place bottom up. It is a huge process which break up silos, silos in mindset, structure (departments) and data. Business consulting is often coming in and companies fail later.   There are 3 ...

We are approaching into a new time. A time where things like "new work", "trust" and many other things are coming up. Is this the new business? What is the goal of business?   When we are talking about  what CX really is and what is needed to do it ...