As a technical communicator, working in a distributed team with teammates scattered across the globe, can be a challenge. What do you do to improve collaboration when your colleagues work in different time zones, and you can’t pop around for a quick ...
What’s your technical communication focus? The role of a technical communicator constantly evolves. Years ago, we simply had to write a few documents and our job was considered done. These days, especially in the software industry with its massive fl...
"I am tired of hearing that my documentation is hard to understand!” What if you could make professional looking graphics using no-sweat tools, to take the pain out of consuming software documentation? I used to be terrified whenever I needed to crea...
With the rise of AI and Large Language Models, I’ve been thinking more about the role of technical communicators within big business. Obviously, people are concerned about machines taking their jobs, but technical writing is so much more than just pu...
Do your readers complain about not being able to find what they need to get their job done? Even though the content is right there in the manual? Here are a few ideas for helping your readers locate what they need within your documentation structures...
@SophsterM that praise article is a really good read, thanks for linking it! I'd have to agree that striking a balance between positive and negative feedback is important. I guess one of the key elements is in how we deliver both types...I can handle...
Yes! The delivery mechanisms (mostly websites) often don't take into account a way for the user to orientate themselves. The SAP Help Portal uses breadcrumbs and favourites to do this but I often come across sites with almost no "pathfinding informat...